Customer Service Supervisor

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Our Client, a National Fleet Services Company, based in Gillitts, seeks a Regional Supervisor. This position will be a supporting role to the Regional Branch Manager allowing for smooth, efficient and focused customer service. 

 

Requirements: 

• Excellent command of the English language.

• Excellent telephone and e-mail etiquette.

• Proficient is MS Office – primarily Word and Excel.

• Minimum 5 years in Customer focused role. 

Responsibilities: 

• Management of departmental teams (6 employees) and quality of their workload.

• Management of processes and efficiency within all areas of the department.

• Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 hours of     the complaint.

• Training of regional staff in the department.

• Manage and carry out disciplinary matters in the departments in conjunction with the HR department.

• Analysis of employee customer call quality within the department.

• Maintenance and upkeep of mailboxes affiliated to the department.

• Management and actioning of the CRM regarding the Service Level Agreements and Minutes of Meetings in     conjunction with the Telesales department.

• Workload overflow assistance.

• Overall Customer Response Centre management assistance.

• Weekly briefings with the CRC General Manager.

• You may, from time to time, be required to assist with other tasks outside of these KPA’s.

 

Please email CVs to enquiries@hashtagdbn.co.za

Please note that only shortlisted applicants will be contacted.

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